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Privacy Policy

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Last updated: 20 October 2026

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At Rosemae Makes, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use and protect your information when you visit our website, make a purchase or contact us.

 

1. Who We Are

Rosemae Makes is a handmade crafts and gifts business based at:

The Old Kent Market, 8 Fort Hill, Margate, Kent, CT9 1HD, United Kingdom.

Website: www.rosemaemakes.co.uk

Email: rosemaemakes@gmail.com

For data protection enquiries, please contact us using the email address above.

 

2. Information We Collect

Depending on how you use our website, we may collect:

  • Your name, email address and telephone number.

  • Billing and delivery addresses.

  • Details of purchases, orders and payments.

  • Information you provide when requesting personalised or custom-made products.

  • Messages and enquiries you send us.

  • Technical information such as your IP address, browser information and website usage data, where collected through our website platform.

Payments are handled through our website's payment providers. Rosemae Makes does not need to receive or store your full payment card details to process your order.

 

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil orders.

  • Arrange delivery or shop collection.

  • Respond to enquiries and custom-order requests.

  • Contact you about your purchase.

  • Handle returns, refunds and customer service.

  • Maintain necessary business and accounting records.

  • Keep our website secure and operating correctly.

  • Meet our legal obligations.

We do not currently send marketing newsletters or promotional emails.

 

4. Our Legal Reasons for Using Your Information

Under UK data protection law, we process personal information where necessary to:

  • Fulfil a contract with you, including processing orders.

  • Take steps at your request before entering into a contract, such as discussing a custom order.

  • Comply with legal obligations, including tax and accounting requirements.

  • Pursue legitimate business interests, such as responding to general enquiries, maintaining website security and improving our services, where these interests do not override your rights.

  • Obtain your consent where required, including for optional cookies or similar technologies.

 

5. Sharing Your Information

We only share personal information where reasonably necessary to operate our business.

This may include Wix, which hosts our website and provides online store services; payment providers such as PayPal and our card payment processor; and postal or courier services used to deliver orders.

We may also share information with professional advisers or authorities where legally required.

We do not sell your personal information.

 

6. How Long We Keep Your Information

We keep personal information only for as long as necessary for the purposes described in this policy.

Order and transaction records may be retained for up to six years, or longer where required by applicable law. General enquiries are retained only as long as reasonably necessary to respond and deal with any follow-up.

 

7. Cookies and Website Technology

Our website is hosted by Wix and may use cookies and similar technologies for essential website functions, shopping baskets, checkout, security and website performance.

Where non-essential cookies or tracking technologies are used, we will provide appropriate information and obtain consent where required.

You can manage cookies through your browser and any cookie preference controls available on our website.

 

8. International Data Transfers

Some website and payment service providers may process information outside the United Kingdom.

Where applicable, we rely on appropriate data protection safeguards to protect personal information transferred internationally.

 

9. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

  • Request access to your personal information.

  • Ask us to correct inaccurate information.

  • Request deletion of your information.

  • Object to or request restrictions on certain processing.

  • Request a copy of information you provided in a portable format.

  • Withdraw consent where processing is based on consent.

To make a request, email rosemaemakes@gmail.com.

You also have the right to complain to the Information Commissioner's Office (ICO) at www.ico.org.uk.

 

10. Keeping Your Information Secure

We take reasonable steps to protect personal information and use established website and payment service providers to help keep transactions secure.

 

11. Changes to This Policy

We may update this Privacy Policy to reflect changes to our business, website or legal requirements. The latest version will be available on our website.

 

12. Contact Us

For questions about this policy or how your information is handled, please contact:

Rosemae Makes

Email: rosemaemakes@gmail.com

Website: www.rosemaemakes.co.uk

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