Returns & Refunds

We want you to love your Rosemae Makes purchase! Every handmade creation is special to us, and we take great care when preparing and packaging your order.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact us at rosemaemakes@gmail.com with your order number, a description of the problem and, where possible, clear photographs showing the issue.

We will review the problem and arrange an appropriate refund, repair or replacement in accordance with your statutory consumer rights.

If an item needs to be returned because it is faulty or incorrectly supplied, Rosemae Makes will cover reasonable return postage costs.

Change-of-Mind Returns

For eligible items purchased online, you have 14 days after receiving your order to notify us that you wish to cancel. You then have a further 14 days to return the items.

Please email rosemaemakes@gmail.com to arrange your return.

Customers are responsible for return postage costs for change-of-mind returns. We recommend using a tracked postal service.

Items should be securely packaged and handled only as necessary to inspect them. If an item has been handled beyond what is reasonably necessary and its value has been reduced, a deduction may be made from the refund in accordance with consumer law.

Eligible refunds include the original standard delivery charge where applicable. Refunds will be made to the original payment method within the legally required timeframe.

Earrings & Hygiene

For hygiene reasons, earrings supplied in sealed packaging are not eligible for change-of-mind returns once the hygiene seal has been broken after delivery.

This does not affect your rights if the earrings are faulty, damaged or not as described.

Personalised & Custom-Made Products

Products made to your individual specifications or clearly personalised, including custom engraving, personalised printing and genuinely made-to-measure items, are not eligible for change-of-mind cancellation.

Please check all names, spellings, measurements, colours and personalisation details carefully before ordering.

Your statutory rights still apply if a personalised or custom-made item is faulty, damaged or not as described.

Your Consumer Rights

Nothing in this policy affects your statutory rights under UK consumer law.

Rosemae Makes

Email: rosemaemakes@gmail.com

Website: www.rosemaemakes.co.uk

The Old Kent Market, 8 Fort Hill, Margate, Kent, CT9 1HD.